Support
Get help with your order confirmation emails
Questions about installing Easy Emails, designing templates, exporting to Shopify Notifications, or billing? We typically reply within 1–2 business days.
Common support questions
Quick answers before you write in. Still stuck? Email support@easyemails.shop.
How do I go live with my email?
Design and preview on Free. On Unlimited, export Shopify-ready code, then paste it into Shopify Admin → Settings → Notifications → Order confirmation. Your emails still send through Shopify.
Do I need to know Liquid?
No. Easy Emails is a visual editor. You only paste the exported code into Shopify Notifications when you’re ready to publish.
What’s the difference between Free and Unlimited?
Free lets you edit 9 Shopify Notifications, build, preview, use templates and sections, and save designs. Unlimited ($59/year) unlocks export to Shopify Notifications and priority support. Billing is managed in the Shopify App Store (USD).
How do I change or cancel my plan?
Manage billing and uninstall from your Shopify admin → Apps, or via the Easy Emails listing on the App Store. For billing questions we can’t resolve in Shopify, email support@easyemails.shop with your store URL.
Is my customer data safe?
Easy Emails is a merchant design tool. Previews typically use sample data or Liquid placeholders—not your live customer database. See our Privacy Policy for full details.